At Ahrium, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return within 28 days of receiving your order.
1. Return Policy
Eligibility for Returns
To qualify for a return, items must:
✔ Be unused and in their original condition
✔ Include all original packaging and tags
📌 Items that are worn, damaged, or not in original condition may not be eligible for a refund.
How to Return an Item
- Email us at [email protected] to request a return authorization.
- Follow the return instructions provided by our support team.
Return Shipping Costs
- Defective or incorrect items: Return shipping is covered by Ahrium.
- Non-defective items: Customers are responsible for return shipping costs.
Refund Timeline
- Returns are typically processed within 10 business days of receiving the item.
- Refunds will be issued to the original payment method and may take additional time to appear, depending on your bank or card issuer.
2. Exchange Policy
- Defective or incorrect items: Eligible for a free replacement, with return shipping covered by Ahrium.
- Non-defective items: Exchanges are allowed (e.g., for a different size or color), but customers cover return shipping.
📌 To request an exchange, contact us at [email protected].
3. Cancellation Policy
- Orders may be canceled within 24 hours of placement by emailing [email protected].
- If your order has already shipped, cancellation may not be possible—but you can still return the item in accordance with our return policy.
4. Contact Information
For any questions or assistance, please reach out to our support team:
Email: [email protected]
Ahrium is committed to providing a smooth and fair shopping experience. Thank you for choosing us!