We’re here to help! Below you’ll find answers to common questions about ordering, shipping, returns, and more.
Ordering
1. How do I place an order on Ahrium?
Shopping with Ahrium is easy:
- Browse our products
- Select your item, size, or color (if applicable)
- Click “Add to Cart”
- Proceed to checkout and complete your order
2. Do I need to create an account?
No, you can check out as a guest.
However, creating an account lets you:
✔ Save shipping/billing info
✔ Track orders
✔ Receive exclusive updates
3. Can I change or cancel my order after placing it?
If you need to make changes, contact us as soon as possible at [email protected].
We’ll do our best to assist, but once an order has been processed or shipped, modifications may not be possible. For details, see our Cancellation Policy.
4. Is my personal and payment information secure?
Yes. We use SSL encryption and comply with PCI DSS standards to protect your data. Payments are securely processed through trusted third-party providers.
Shipping
1. How much does shipping cost?
We offer free standard shipping on all U.S. orders.
2. How long does shipping take?
- Processing: 1–3 business days
- Delivery: 4–7 business days (depending on your location)
Note: Times may vary during holidays or peak seasons.
3. Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number.
4. Do you ship internationally?
Currently, we only ship within the USA.
Returns & Refunds
1. What is your return policy?
You can return most items within 28 days of receipt. Items must be:
- Unused
- In original condition
- In original packaging with tags attached
2. How do I start a return?
Email us at [email protected] to request a return authorization. We’ll guide you through the process.
3. How long does a return take to process?
Returns are typically processed within 10 business days of receiving the item. Refunds are issued to your original payment method.
4. Can I exchange an item?
Yes! If you’d like a different size or color, email us at [email protected]. We’ll help you return the original item and place a new order.
Cancellations
1. How do I cancel my order?
Contact us at [email protected] within 24 hours of placing your order.
If the order has already shipped, it cannot be canceled—but you may return it once received.
Need More Help?
We’re happy to assist!
Email: [email protected]
Thank you for choosing Ahrium. We appreciate your support and look forward to serving you again!