At Ahrium, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy outlines important information regarding processing times, delivery estimates, fees, tracking, and handling of shipping-related issues.
1. Service Availability
We ship to customers in the United States and most international countries, except where prohibited by law.
If your country is not supported, checkout will not be possible. This restriction is clearly indicated before payment.
2. Business Days
Our business days are Monday through Saturday, excluding public holidays.
Orders placed on Sundays or U.S. holidays will be processed on the following business day.
3. Shipping Origin
Orders may be shipped from various fulfillment centers in the United States or international locations, depending on product availability and your delivery address.
4. Order Processing Time
- Orders are typically processed within 1–3 business days after order confirmation.
- During peak seasons or promotional periods, processing time may extend slightly.
- Orders placed after 5:00 PM EST are processed the next business day.
- If your order is delayed, we will notify you via email.
5. Estimated Delivery Times
| Region | Delivery Time (after processing) |
|---|---|
| United States | 3–7 business days |
| International | 10–20 business days |
Delivery estimates do not include processing time and may vary based on location, customs clearance, carrier delays, or weather disruptions.
6. Shipping Fees
Shipping fees are clearly displayed at checkout before payment is made:
- U.S. Orders: Flat rate of $4.99
- International Orders: Flat rate of $8.99
No hidden charges apply. Customers will see the total cost before confirming the order.
7. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package on the carrier’s website using this number.
If you do not receive your tracking number within the expected timeframe, please contact us.
8. Incorrect Address or Delivery Failure
Customers are responsible for ensuring that the shipping address is accurate at checkout.
Ahrium is not responsible for failed deliveries due to incorrect, incomplete, or outdated addresses provided by the customer.
- If a package is returned due to an incorrect or undeliverable address, we will contact you to confirm reshipping.
- Additional shipping fees may apply for reshipment.
9. Returns & Refunds
You may return items within 30 days from the date you received your order.
Items must be unused, undamaged, and returned in their original packaging.
Please see our full Returns & Refunds Policy for detailed return procedures, conditions, and refund information.
10. Shipping Delays or Issues
While we work with reliable shipping partners, delays may occasionally occur due to:
- Customs processing
- Carrier disruptions
- Severe weather
- Peak seasons (e.g., holidays)
If your order is significantly delayed or missing, please contact our support team for assistance.
11. Contact Us
If you have any questions or concerns about your shipment, please reach out to us:
Email: support@ahrium.com
Website: https://ahrium.com