At Ahrium, we strive to make the shopping experience smooth and flexible. We understand that sometimes customers may need to cancel an order. This Cancellation Policy outlines when and how you can cancel your order, and what to expect regarding refunds.
1. Eligibility for Cancellation
- You may cancel your order before it has been shipped.
- Once the order is shipped, it is no longer eligible for cancellation and must follow our Returns & Refunds Policy.
- Custom-made or special-order items are not eligible for cancellation, as these items are prepared specifically for you and may not be resold.
We encourage customers to contact us as soon as possible if they wish to cancel their order.
2. How to Cancel an Order
To request a cancellation:
- Email us at support@ahrium.com with your order number and a brief reason for cancellation
- Our customer support team will check your order status
- If your order has not shipped, we will confirm the cancellation and process your refund
We respond to all cancellation requests promptly during our regular business hours.
3. Refund for Canceled Orders
- If the cancellation is approved, your refund will be issued to the original payment method
- Refunds are typically processed within 5–10 business days after confirmation
- If your order is canceled before shipment, shipping fees will also be refunded
- If the order has already shipped, shipping fees are non-refundable
4. Final Sale Items
Items marked as Final Sale are not eligible for cancellation, refund, or return.
This information will be clearly stated on the product page before checkout.
5. Incorrect or Missing Items
If you receive an order with:
- The wrong item, or
- An item is missing
Please notify us at support@ahrium.com within 7 business days of receiving your order.
Upon verification, we will:
- Ship the correct or missing item at no additional cost, or
- Offer a refund, depending on your preference and product availability
We may request photos to help verify the issue.
6. Contact Us
If you have any questions or concerns related to order cancellation, please contact us:
- Email: support@ahrium.com
- Website: https://ahrium.com