For quick answers about ordering, shipping, payments, returns, and more, please review our most commonly asked questions below.
Ordering
Q: How do I place an order?
A: Browse our online store, select the products you want, and click “Add to Cart.” When you’re ready to check out, click the cart icon and follow the steps to enter your shipping and payment details. You’ll receive an order confirmation by email.
Q: Can I change or cancel my order after placing it?
A: Yes, you may request changes or cancellations before your order has been shipped. Please contact us as soon as possible at support@ahrium.com. If the order has already shipped, please refer to our Returns & Refunds Policy for assistance.
Shipping
Q: How long does shipping take?
A: After a processing time of 1–3 business days, estimated delivery times are:
- United States: 3–7 business days
- International: 10–20 business days
Please note that delivery times may vary based on location, customs clearance, and carrier delays.
Q: How much does shipping cost?
A:
- U.S. Orders: Flat rate of $4.99
- International Orders: Flat rate of $8.99
Shipping fees are shown at checkout before you complete your order.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Use it to track your package directly via the carrier’s website.
Payments
Q: What payment methods do you accept?
A: We accept the following secure payment methods:
Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted using SSL (Secure Socket Layer) technology. Payments are processed through secure third-party gateways, and we do not store your full credit or debit card details on our servers.
Returns & Refunds
Q: What is your return policy?
A: You can return unused items in original condition within 30 days from the date you received them. Please review our Returns & Refunds Policy for full details.
Q: Do I have to pay for return shipping?
A: If the item is defective or incorrect, we will cover the return shipping cost. For all other returns, customers are responsible for return shipping.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, refunds are typically processed within 5–10 business days and will be credited to your original payment method.
Privacy & Security
Q: What do you do with my personal information?
A: We collect your personal data to process orders, provide customer support, and improve your shopping experience. We do not sell or rent your data to third parties. For more, please see our Privacy Policy.
Q: Can I delete my account or personal data?
A: Yes. You may request account deletion or data removal at any time by emailing us at support@ahrium.com. We will respond promptly in accordance with applicable privacy regulations.
Need More Help?
If your question isn’t listed here or if you need further assistance, feel free to contact us:
Email: support@ahrium.com