At Ahrium, we are committed to providing a secure, honest, and transparent shopping experience. These Billing Terms & Conditions explain our policies regarding payments, order processing, shipping, returns, cancellations, and fraud prevention. By placing an order, you agree to the following terms.
1. Service Availability
Our services are available to customers in the United States and most international countries, except where prohibited by law.
If your country is not supported, the checkout process will not proceed. This restriction is displayed clearly before payment is attempted.
2. Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All transactions are processed in U.S. Dollars (USD). You must ensure that your payment method is valid and authorized before placing an order.
3. Billing Accuracy
To prevent processing delays or cancellations, the billing details you provide must exactly match the information on file with your financial institution.
Discrepancies may result in declined transactions or order cancellation.
4. Order Processing
- Orders are typically processed within 1–3 business days (excluding Sundays and U.S. public holidays).
- The final price includes product cost, taxes (where applicable), and shipping fees as shown at checkout.
- You will receive two email notifications: one confirming your order and one confirming shipment.
5. Shipping Information
We offer shipping within the United States and to most international destinations.
Estimated delivery times:
- United States: 3–7 business days
- International: 10–20 business days (may vary by destination and customs processing)
Shipping Rates:
- U.S. orders: Flat rate of $4.99
- International orders: Flat rate of $8.99
Please note: Delivery timelines are estimates and may be affected by carrier conditions, weather, or customs delays.
Full shipping details are provided in our Shipping Policy.
6. Returns & Refunds
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, undamaged, and returned in original packaging.
- If your item is defective or damaged, contact support@ahrium.com for assistance and instructions.
- For non-defective returns, customers are responsible for return shipping costs.
- Refunds are processed to the original payment method after inspection.
See our complete Returns & Refunds Policy for clear, step-by-step instructions.
7. Order Cancellations
- Orders may be canceled before shipment by emailing support@ahrium.com with your order number.
- Once shipped, the order can no longer be canceled and must go through the return process.
- Shipping fees are non-refundable after dispatch.
8. Fraud Prevention
To protect both our customers and business from fraud:
- We may request identity verification (e.g., government-issued ID or contact number verification) if suspicious activity is detected.
- Ahrium reserves the right to cancel any order that appears fraudulent or violates our Terms of Service.
These measures help ensure a safe and trustworthy environment for all shoppers.
9. Policy Updates
We may update these Billing Terms & Conditions from time to time to reflect changes in our operations or legal requirements.
The most current version will always be available on our website. Your continued use of our services constitutes acceptance of any updates.
10. Contact Us
If you have questions or concerns regarding billing, payments, shipping, or refunds, please contact us:
- Email: support@ahrium.com