At Ahrium, we aim to process your orders efficiently while offering flexible options in case you need to cancel. Please review our cancellation policy to understand your rights and our procedures.
1. How to Request a Cancellation
To cancel an order, please contact our Customer Service team as soon as possible by emailing:
Your email should include:
- Your Order Number
- A brief reason for cancellation
Our support team will review your request and respond promptly.
2. Eligibility for Cancellation
- Orders can only be cancelled before shipment.
- Most orders are processed within 2–4 business days.
- If the order has already been shipped, we cannot cancel it.
✅ If your order qualifies for cancellation, a full refund will be issued to your original payment method.
3. Refund Processing Timeline
Once a cancellation is approved:
- Refunds will be processed within 6–10 business days, depending on your payment provider or bank.
4. Modifying Orders
If you need to:
- Change your shipping address, or
- Update your order details
Please reach out immediately after placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications once your order enters the fulfillment or shipping process.
5. Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 30 days of receiving the item at support@ahrium.com
- Please include photos clearly showing the defect or damage
We will offer:
- A replacement at no cost, or
- A full refund, based on your preference
6. Order Cancellations by Ahrium
In rare cases, Ahrium may cancel an order due to:
- Inventory being out of stock
- Payment issues
- Operational or unforeseen circumstances
If this occurs, you will receive:
- Immediate notification
- A full refund to your original payment method
7. Customer Support
For any assistance related to order cancellations, refunds, or modifications, please contact:
Email: support@ahrium.com
We are here to support you through every step of your order.